Privacy Policy

Privacy Policy & Accessibility

Effective Date: 1/3/2025

At The Sutherland House we are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website and services.

  1. Information We Collect

We may collect personal data such as your name, email address, phone number, payment details, and other relevant information when you interact with our website, sign up for our services, to communicate with you during your stay, or contact us. We only collect the information necessary to provide our services effectively.

  1. How We Use Your Information

The personal information you provide may be used for the following purposes:

  • To process and manage your transactions and requests
  • To communicate with you regarding your account, services, check-in, updates, etc.
  • To improve our website, services, and customer experience
  • To comply with legal obligations or resolve disputes
  1. No Selling or Sharing of Personal Data

At the Sutherland House we do not sell, rent, or lease your personal data to third parties. Your information is used exclusively for the purpose of delivering the services you have requested and is kept confidential.

We do not share your personal data with any third-party organizations, except in the following circumstances:

  • With your consent or as required by law
  • To trusted service providers who assist us in operating our website, conducting our business, or servicing you, provided that they are bound by strict confidentiality agreements
  1. Data Security

We take reasonable precautions to protect your personal data from unauthorized access, loss, alteration, or disclosure. This includes implementing industry-standard encryption and security measures.

  1. Cookies

We use cookies to enhance your experience on our website. Cookies help us personalize content, track user activity, and analyze site performance. You can manage your cookie preferences through your browser settings.

  1. Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

  1. Your Rights

You have the right to:

  • Access, update, or delete your personal information
  • Withdraw consent for any data processing where consent is required
  • Object to the processing of your personal data

If you wish to exercise any of these rights, please contact us.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top of the policy will reflect the date of the most recent update.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us.