Covid-19 Policies and Important Information

The safety and well-being of our guests and staff are the highest priority at Sutherland House. While we have always maintained the highest standards of cleanliness, we are taking additional precautions to reduce the risk of exposure to Covid-19 pathogens.  We have put into place essential preparatory and prevention measures to our already topflight housekeeping processes, ranging from increased cleaning and sanitizing frequency, adjustments is the manner we serve breakfast, and monitoring our very small staff.  Please also note that we have also modified our rooms to temporarily remove excess decorative items, such as decorative pillows, comforters, and knickknacks, so the rooms will appear a bit different than the photos on our website. We are doing everything we can to ensure our guests have a safe and pleasant stay.

Consistent with the CDC guidelines, we have instituted the following measures. Please note that these guidelines may change over time as circumstances require:

  • All guest rooms are disinfected and sanitized from top to bottom after each guests' stay.
  • More frequent disinfecting of high touch areas in the common/public areas 
  • Hand sanitizer stations have been placed in several public areas of the inn. Please make use of these upon each entry into Sutherland House.
  • Suspending and limited housekeeping services, so that no one will be entering your room during your stay. Fresh towels and amenities will be replaced upon request, as well as trash removal.
  • All guests shall wear their personal mask while in the common areas.
  • We ask that all guests respect and adhere to the requirements for social distancing.
  • All staff will wear a mask when dealing with guests, while in the common areas, and while serving breakfast.

If you have been exposed to COVID-19 recently or have symptoms of COVID-19 (fever, cough, or shortness of breath), please help us keep everyone safe by rescheduling your stay.


Breakfast

Breakfast is part of the overall experience of staying at a bed and breakfast, and at Sutherland House, breakfast is always a special event.  However, at this time, it has been necessary to alter our formal breakfast protocol.

In order to comply with social distancing guidelines and requirements, while we will continue to serve a full breakfast at 9:00 a.m., we will not be able to seat all guests together in the main dining room.  We will be utilizing alternate locations so that everyone has sufficient space.  The innkeepers will determine the number of guests at each breakfast location based upon the reservations and breakfast requests.

Alternatively, you may choose to have a simple breakfast tray, consisting of fresh fruit or fruit dish of the day (choice determined by the innkeepers), yogurt, granola, hard boiled eggs, a baked good of the day, and juice, delivered to your room with arrangements in advance.

If any guest feels they would not be comfortable having breakfast in accordance with those arrangements, or if you would simply like to sleep in, you may opt out of breakfast with advance notice. We will deduct the amount of $20 per day for the “no breakfast” rate. Please contact us prior to making your reservation so that we may adjust your room rate.


Other Meals

Currently, area restaurants are now opening up for outdoor dining. In addition to the restaurants which have outdoor dining facilities, other restaurants are serving meals on a take-out basis only. We would be happy to provide a current list of available restaurants or those providing delivery. You are welcome to enjoy your meal in one of our dining rooms, or on the patio or gazebo. Plates, napkins and plastic cutlery are available for the guests' use at all times. We specifically ask that the guests not eat meals in their room, with the exception of the breakfast tray noted above. Just let us know of your plans so that we may make sure that you have all that you need and so that we may ensure that all trash and other items have been disposed of. Please note that there are no facilities at the inn for guests to prepare or reheat food.


Cancellations

For the time being, we have relaxed our cancellation policy. If a reservation is cancelled at least 48 hours prior to your stay (by 3:00 p.m. two days before your arrival), you have two options: 

1) We will charge a $25.00 cancellation fee per room and refund the balance of your deposit, or

2) If you prefer, your full deposit will be converted to a cancellation certificate which you can apply toward a future stay during the next 12 months. Please let us know which option you prefer when you cancel.

However, if the cancellation is made less than 48 hours prior to your stay, you will be responsible for the entire cost of your cancelled reservation unless your room(s) is re-book for your cancelled dates. 

This updated policy is only for the 2020 season, until further notice, and is only for reservations where the arrival date is in 2020. This policy will continue to be reviewed and updated as new details emerge.

Bookings through Online Travel Agencies such as Expedia, Booking.com, Hotels.com, and their many partners will be handled through their cancellation policies regarding Covid-19.

Covid19
Covid19
Covid19
Covid19

Sign Up Today

  • This field is for validation purposes and should be left unchanged.

Trip Advisor

We strive to provide an exceptional level of service for every guest, and are proud to have a 5-star rating on TripAdvisor.

Covid19

3179 NY-21, Canandaigua, NY 14424 P: (585) 396-0375 E: innkeeper@sutherlandhouse.com