Covid-19 Policies and Important Information

The Covid-19 situation continues to be an ever changing issue. While restrictions on masks, gathering, public events, etc. have lifted, we will continue to take steps to protect our guests and ourselves. Please note the following updates of our policies regarding Covid-19:

  • The wearing of masks indoor in our common areas (parlor, dining rooms, hallways) is optional.
  • We have modified our breakfast service, so that guests may again dine together. Our main dining room has only one large table with ten seats. Therefore, in order to keep everyone safe, vaccinated guests will have breakfast in our main dining room, and unvaccinated guests will be seated in our alternate dining room. Proof of vaccination is required at check-in so that we may seat guests accordingly. Without proof, you will be seated in our alternate dining room. Please review the additional information below regarding breakfast.
  • Your innkeepers and employees have been vaccinated.
  • All guest rooms are disinfected and sanitized after each guests’ stay.
  • We continue to engage in daily disinfecting of high touch areas in the common/public areas. 
  • We have resumed the option of daily freshening of the guest rooms.
  • In season, we utilize individual air conditioning units in all guest rooms and common areas, so that there is no “shared” air exchange. In the winter, our heat is provided by hot water baseboard heat, rather than a “forced air” or central hvac system, so that again there is no “shared” air exchange.
  • Hand sanitizer stations have been placed in several public areas of the inn. Please make use of these upon each entry into Sutherland House.

If you have been exposed to COVID-19 recently or have symptoms of COVID-19 (fever, cough, or shortness of breath), please help us keep everyone safe by rescheduling your stay.


Breakfast

Breakfast is part of the overall experience of staying at a bed and breakfast, and at Sutherland House, breakfast is always a special event. We have returned to our prior breakfast service, with modifications, to allow guests to dine together at the same table in our main dining room. Vaccinated guests will be seated in the main dining room with other vaccinated guests. Any guests who have not been vaccinated (or were not able to provide proof of vaccination), or those who feel they may not yet be comfortable eating with others in the main dining room, will be seated in our alternate dining room or at other tables.

If any guest feels they would not be comfortable having breakfast in accordance with those arrangements, or if you would simply like to sleep in, you may opt out of breakfast with advance notice. We will deduct the amount of $15 per day for the “no breakfast” rate. Please contact us prior to making your reservation so that we may adjust your room rate.


Cancellations

Our cancellation policies are set forth on our website, under “Policies”, at the bottom of each page. Please review those policies prior to booking your reservation.

Bookings through Online Travel Agencies such as Expedia, Booking.com, Hotels.com, and their many partners will be handled through their individual cancellation policies.

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Trip Advisor

We strive to provide an exceptional level of service for every guest, and are proud to have a 5-star rating on TripAdvisor.

Covid19

3179 NY-21, Canandaigua, NY 14424 P: (585) 396-0375 E: innkeeper@sutherlandhouse.com

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