Covid-19 Policies and Important Information
The Covid-19 situation is an ever changing issue. In order to protect our guests and ourselves, we have been keeping a very close eye on all developments and recommendations. As the virus spreads, travel to certain areas is not recommended. Accordingly, if you are traveling from one of the restricted states or countries into New York state, we ask that you postpone your visit, or comply with all quarantine requirements prior to arrival. Please see the updated list and requirements of the New York State Department of Health here.
The safety and well-being of our guests and staff are the highest priority at Sutherland House. While we have always maintained the highest standards of cleanliness, we are taking additional precautions to reduce the risk of exposure to Covid-19 pathogens. We have put into place essential preparatory and prevention measures to our already topflight housekeeping processes, ranging from increased cleaning and sanitizing frequency, adjustments is the manner we serve breakfast, and monitoring our very small staff. Please also note that we have also modified our rooms to temporarily remove excess decorative items, such as decorative pillows, comforters, and knickknacks, so the rooms will appear a bit different than the photos on our website. We are doing everything we can to ensure our guests have a safe and pleasant stay.
Further, Sutherland House is following the American Hotel & Lodging Association (AHLA) "Safe Stay" guidelines, endorsed by the New York State Hospitality & Tourism Association. Consistent with the AHLA and CDC guidelines, following is just a few of the numerous measures we have instituted to keep our guests and our staff safe and healthy:
If you have been exposed to COVID-19 recently or have symptoms of COVID-19 (fever, cough, or shortness of breath), please help us keep everyone safe by rescheduling your stay.
Breakfast is part of the overall experience of staying at a bed and breakfast, and at Sutherland House, breakfast is always a special event. However, at this time, it has been necessary to alter our formal breakfast protocol. While our breakfast is as delicious and as bountiful as ever, we have changed the manner in which we serve our guests.
In order to comply with social distancing guidelines and requirements, while we will continue to serve a full breakfast at 9:00 a.m., we will not seat all guests together in the main dining room. We will be utilizing alternate locations (our second dining room, patio, etc.) so that everyone has sufficient space.
Alternatively, you may choose to have a simple continental breakfast tray, consisting of fresh fruit, yogurt with granola, hard boiled eggs, a baked good of the day, and juice, delivered to your room with arrangements in advance.
If any guest feels they would not be comfortable having breakfast in accordance with those arrangements, or if you would simply like to sleep in, you may opt out of breakfast with advance notice. We will deduct the amount of $20 per day for the “no breakfast” rate. Please contact us prior to making your reservation so that we may adjust your room rate.
For the time being, we have relaxed our cancellation policy. If a reservation is cancelled at least 48 hours prior to your stay (by 3:00 p.m. two days before your arrival), you have two options:
1) We will charge a $25.00 cancellation fee per room and refund the balance of your deposit, or
2) If you prefer, your full deposit will be converted to a cancellation certificate which you can apply toward a future stay during the next 12 months. Please let us know which option you prefer when you cancel.
However, if the cancellation is made less than 48 hours prior to your stay, you will be responsible for the entire cost of your cancelled reservation unless your room(s) is re-book for your cancelled dates.
This updated policy is only for the 2020 season, until further notice, and is only for reservations where the arrival date is in 2020. This policy will continue to be reviewed and updated as new details emerge.
Bookings through Online Travel Agencies such as Expedia, Booking.com, Hotels.com, and their many partners will be handled through their cancellation policies regarding Covid-19.