Covid-19 Policies and Important Information

The Covid-19 situation continues to be an ever changing issue. While restrictions on masks, gathering, public events, etc. have begun to lift, we will continue to take steps to protect our guests and ourselves. Although New York State no longer requires masks indoors for those who have been vaccinated, we will continue to require masks in the common areas of the inn while indoors, unless all of our guests are vaccinated. If all of our guests are vaccinated (the innkeepers and most of our staff have been vaccinated), masks will not be required.

Your reservation acts as your certification that you have complied or will comply with all travel and/or quarantine requirements of New York state or local laws. Accordingly, if you feel that you are not able to comply with these requirements, or with our rules regarding social distancing or face masks, with ask that you make accommodations elsewhere. Of course, feel free to contact us directly so that questions or concerns may be clarified before you complete your reservation.

Consistent with the CDC guidelines, following is just a few of the numerous measures we have continued to follow to keep our guests and our staff safe and healthy:

  • All guest rooms are disinfected and sanitized from top to bottom after each guests’ stay.
  • We engage in more frequent disinfecting of high touch areas in the common/public areas. 
  • We have placed powerful Blue Pure 211 air purifiers, which uses a combination of electrostatic and mechanical filtration, in the dining rooms and parlor, to assist air exchange in those areas. Air purifiers are also used while cleaning and disinfecting the guest rooms, prior to check-in.
  • In season, we utilize individual air conditioning units in all guest rooms and common areas, so that there is no “shared” air exchange. In the winter, our heat is provided by hot water baseboard heat, rather than a “forced air” or central hvac system, so that again there is no “shared” air exchange.
  • Hand sanitizer stations have been placed in several public areas of the inn. Please make use of these upon each entry into Sutherland House.
  • All guests shall wear their personal mask while interacting with other guests and staff in the common areas, when social distancing is not possible, unless of all our guests have been vaccinated.
  • All staff will wear a mask when interacting with guests, while in the common areas, and while serving breakfast, unless all of our guests have been vaccinated.

If you have been exposed to COVID-19 recently or have symptoms of COVID-19 (fever, cough, or shortness of breath), please help us keep everyone safe by rescheduling your stay.


Breakfast

Breakfast is part of the overall experience of staying at a bed and breakfast, and at Sutherland House, breakfast is always a special event. We have begun a return to our prior breakfast service, to allow guests to dine together at the same table in our main dining room. Only vaccinated guests will be permitted to enjoy breakfast in the main dining room with other guests. Any guests who have not been vaccinated, or those who feel they may not yet be comfortable eating with others in the main dining room, will be seated in other locations or other tables, in order to comply with social distancing requirements.

If any guest feels they would not be comfortable having breakfast in accordance with those arrangements, or if you would simply like to sleep in, you may opt out of breakfast with advance notice. We will deduct the amount of $15 per day for the “no breakfast” rate. Please contact us prior to making your reservation so that we may adjust your room rate.


Cancellations

Our cancellation policies are set forth on our website, under “Policies”, at the bottom of each page. Please review those policies prior to booking your reservation.

Bookings through Online Travel Agencies such as Expedia, Booking.com, Hotels.com, and their many partners will be handled through their cancellation policies regarding Covid-19.

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3179 NY-21, Canandaigua, NY 14424 P: (585) 396-0375 E: innkeeper@sutherlandhouse.com

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